Ordeal /Nightmare with Standard Bank

Good Day . <br> <br> I took a loan with Standard Bank , during the process of taking a loan the consulted advise that I can upgrade my acess account to a cheque account , which I did . The loan came through the access account and I was advised that it will start debiting form the cheque account as this is where my salary goes. Standard bank debited both my access account and the cheque account , the access account had no funds as I upgraded to the cheque acount , the debit went though on the cheque account , I took the loan in Spetember last year , in May Standard Bank debited my accpunt for 7100 ZAR and the normal instalment fro the two loans . I aclled them for three days trying to resolve the matter , requesting them to reverse this transaction for 7100 ZAR , as i have other responsibilities , debit oreders bounced, charges were incurred . Last week 4700 ZAR was debited from my account again withot any alert or communication and I am now struggling to meet my responsibilities agin because of Standard bank . I spoke to the loan department , no help , spoke again to Standard Bank at south gate stillno help . Who can actually assist me