OPENING OF SAVINGS ACCOUNT

i have 12 years with standard bank but the service I'm getting now. I'm even thinking of going to other service provider. i have been having a contract saving account which expired the 16 of may. since from then up to until today i have been trying to open money market another saving account but the consultant she is saying there is an unknown error on my account which is taking standard bank IT department almost a month to fix it im sitting with a lot of money on my account which is not safe thats why im trying to open this saving account.<br> i went to the bank for 4 times now with my id book and proof of residence but still there is an error on my account the consultant she even went out with me to the ATM but still i couldnt open the saving account im looking for.<br> this is bad service big time.