Opening of Account

On the 20/02/16 went to the branch to open a stockvel account we did all paperwork and was told system is offline, we sent emails to the lady that assisted us, only today she replies that the system is still offline and she will get back to use, this is unacceptable cause we wasted 4hours for her to assist us and yet she did not take the time to update us on the problem Standard Bank is experiencing, please advice if we should consult other banks since this branch is always online.