Opening of a Tax Free Saving Account Online

I have requested for a Tax Free Savings Account to be opened on Internet Banking on the 25th of October 2017. I received a Confirmation OTP for the registration of the account at 09:37:53. I received a message on Internet Banking that stated that the account will be opened within 48 hours. I called Standard Bank on Friday the 10th of November to query why the account has not been opened and I was told that someone from Standard Bank will call me on that same afternoon or Monday the 13th of November the latest. No one called and I had to phone them on Tuesday the 14th of November and I spoke to 3 different people as I was transferred from one department to another and still nothing happened. An account that should have been opened in 48 hours has still not been opened 21 days later and counting...