LK
Lauren K

1 reviews | Active since Jan 2017

17 Jan 2017, 15:06

Opening of a Prestige Account

<p>I visited the stand alone branch on Beyers Naude, Cresta to open a new acount. The consultant told me that the Prestige Consultant will contact me to open the account. No one has called me. </p> <p> </p> <p> </p> <p>I have called numerous contact numbers over the last 4 days. There is either no answer or the number does not exist. I was also given numbers by the Standard bank switchboard which was for wrong. no answer at the Melville, Cresta or head office number. </p> <p> </p> <p>I needed a new account by today. I dont understand why I cannot get this sorted. </p> <p>Im soooo frustrated. </p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply19 Jan 2017, 08:49
Official

Good day Lauren Kamineth

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply24 Jan 2017, 09:20
Official

Good day Lauren Kamineth

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply26 Jan 2017, 15:08
Official

Dear Lauren Kamineth

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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