opening a bank account

<p>It was on december, mid month, when my husband and I went to standard bank, mall of the south to open an account for our 3 months old baby girl. The lady assisting us, didnt bother to sell us any of their products...but that wasnt really an issue because we had an idea of the type of account we wanted. The lady opened the account for us, the first stop order from both my account and my husbands account was set to start from the 25th of December 2016...we were not asked about the date but we just let it go. Seeing that the money was not debited from both our accounts and that we cannot add the account as a beneficiary, we went back to the bank. we asked if the account was active, the response was "yes". we asked that since the debit didnt go through, can we please shift the date to January 2017, the date was shifted and we were assured that it might go through since it was already set, but it will be returned to your accounts...it went through and never "returned." we requested that the account be added as a beneficiary to my account, since i have signing powers, the response was that it will be added within 20 minutes. even today, we are still waiting. each time we try to add the account as beneficiary, we always get " the account number is invalid." if the account couldnt be added from Standard bank's side, we would have appreciated a call to explain a way forward. i dont know why we keep getting **** service from standard bank...personally, ive NEVER received satisfying service.</p>