Opened account

I once opened an account while I go n I lost a job , after some few months I went to the Glen mall to closed it unfortunately today on the 24/10/2023 I went to another standard bank to open an account for my daughter the person who was assisting me say I owe the bank because I have an open account so he won't be able to open the bank for my child.so he did write the balance that I need to pay R867,15, so how could I pay this account while I was not using it and I thought they closed it as I requested them to, pity I can't remember who helped me since is been long..... Pls I need that account to be closed as my daughter want an account and I can't help her because of someone who didn't do her job well account no ***,email .... ***