1 reviews | Active since Sept 2017
Only when it suits you
In March this year, you gave me a home loan and in July the house was registered in my name. since then I have no other credit and no other loans to pay. I went to your Bayside branch and after waiting for service for 40 mins, I was told that you will not give me a loan of R30k because I have no credit score and you wont take my home loan as proof of my credit. what is that about?! I had the same credit score when you offered me the home loan that I do now and you had no problem giving me a home loan! is it because a small loan is too much trouble and not worth it to you, because you had no problem giving me a home loan! Its disappointing to know that Standard bank only wants to help customers when it suits them! how can you tell me you wont count my home loan towards my credit score when the home loan is with you! I guess I know why you were the cheapest. cheap price, cheap and poor quality customer service.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***