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Antoinett R
1 reviews | Active since Dec 2019
01 Dec 2021, 14:10
Only received half of the electricity that I've paid for!!!
I bought R3000 electricity on my st bank online banking this morning. They deducted R3000 from my acc. but when I received the sms with my no. and units it was for R1500 only. I've been trying since this morning to get hold of st bank and only got through about 1 hour ago. After holding for about 15 min. someone answered but was not able to help me and said I must hold again. After holding for about 20 min. I hung up. I need st bank to refund the extra R1500 they deducted from my account or send me an sms with the outstanding R1500 electricity they owe me. I need this solved immediately.
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Replies (4)
Standard Bank's replyOfficial
01 Dec 2021, 14:22Dear Antoinett V
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Dec 2021, 14:22
Official
Dear Antoinett V
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Antoinett R's updateReviewer Update
03 Dec 2021, 16:26And I'm still waiting for Standard Bank to refund the R1500 they took from my account or give me the R1500 electricity. Refund my money please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Antoinett R's update03 Dec 2021, 16:26
Reviewer Update
And I'm still waiting for Standard Bank to refund the R1500 they took from my account or give me the R1500 electricity. Refund my money please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Antoinett R's updateReviewer Update
03 Dec 2021, 17:00I just received an email from St Bank saying that my request for AIRTIME is now open and I must wait until 09 Dec 2021. I was NOT AIRTIME but ELRCTRICITY !!!!!!!!!!!!!!!!!!!!!!!! Give my ELECTRICY for R1500 that you owe me or pay the R1500 back into my account, TODAY!!!!!!!!!!!!!!
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Antoinett R's update03 Dec 2021, 17:00
Reviewer Update
I just received an email from St Bank saying that my request for AIRTIME is now open and I must wait until 09 Dec 2021. I was NOT AIRTIME but ELRCTRICITY !!!!!!!!!!!!!!!!!!!!!!!! Give my ELECTRICY for R1500 that you owe me or pay the R1500 back into my account, TODAY!!!!!!!!!!!!!!
Standard Bank's replyOfficial
07 Dec 2021, 09:21Dear Antoinett V
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to our Manager in Prepaid division and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to our Manager in Prepaid division and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply07 Dec 2021, 09:21
Official
Dear Antoinett V
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to our Manager in Prepaid division and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
Your concerns were escalated to our Manager in Prepaid division and have been addressed.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Customer Resolution Centre
Consumer & High Net Worth SA