Only in Africa. How an elephant (Standard Bank) was swallowed by a frog (Absa Bank)

I have been attempting, unsuccessfully since November 11th 2020, requesting Standard Bank Card Division to assist me to do regular monthly payments without using my credit card. My account was handed over to Bham & Dahya Attorneys with reference # STACES/A20043. In all my correspondence to Standard Bank Card Division I always copied Standard Bank's Legal Department (Ms Zola Stephen) as well as the appointed attorneys (Bham & Dahya). My reason for alternative payment, without a card, was that I was about to leave South Africa and needed to resolve payment issues before traveling. Below herewith the status quo after I left South Africa at the end of November 2020: 1. Although I have received payment proposals from Standard Bank and their attorneys it cannot be executed and I corresponded these technical issues with both parties and requested many, many times alternative payment arrangements. 2. In all correspondence I always copied Ms Zola Stephen but at a certain stage my email address was blocked by her legal department and I reckon is that she just became gatvol of my correspondence. But it's a pity that legal did or could not intervene as they should have noticed that their own Card Division cannot resolve a simple payment issue. 3. The appointment of Bham & Dahya Attorneys to the panel of lawyers of Standard Bank's Legal Department is a concern to Standard Bank's clients as these attorneys simply don't know how to deal with a simple query. A search on HelloPeter.com does reveal that a total of 22 out of 23 (96%) reviews are negative and one reviewer even stated that Bham & Dahya are fabricating law. Ms Zola Stephen!! Good Lord!! How on earth can you, representing Standard Bank, appoint attorneys when they are "fabricating law"? Ms Stephen, isn't it your responsibility to check the modus operandi of appointed attorneys on digital and social platforms? Surely no attorney can be appointed indefinitely? 4. At the end of the day my wife approached Absa Bank in Kolonnade Mall in Montana, Pretoria on January 6th 2021 and explained to Shanel Louw in detail our frustration of not being able to do card payments with the assistance of Standard Bank. Believe it or not but after investigations Shanel linked my card number to my wife's savings account and finally, after almost 2 months correspondence with Standard Bank, a card payment could be made and the same route will be followed in future. My wife and I are offering our sincerest appreciation to Absa Bank for their assistance. I wish that Standard Bank's CEO could send his Card Division staff to Absa Bank for training on how to resolve payment queries.