MM
Mbalenhle M
1 reviews | Active since Jul 2024
29 Jul 2024, 20:44
Only creates inconveniences
Went all the way to the bank to get my details updated so that I can finally access my banking app after it kept crashing and make payments and was told it would only take 3 hours to get updated in the system, it’s been more than 8 hours and nothing has happened and I’m still in the same situation, I don’t understand how this is going so slow, this is such an inconvenience.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
30 Jul 2024, 07:15Dear Mbalenhle
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply30 Jul 2024, 07:15
Official
Dear Mbalenhle
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
MM
Mbalenhle M's updateReviewer Update
30 Jul 2024, 07:22The issue still hasn’t been taken care of and I’m still in the same situation so how are you providing me the best service?
MM
Mbalenhle M's update30 Jul 2024, 07:22
Reviewer Update
The issue still hasn’t been taken care of and I’m still in the same situation so how are you providing me the best service?
Standard Bank's replyOfficial
30 Jul 2024, 07:28Dear Mbalenhle
Our team will reach out to you and we will be in touch.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you and we will be in touch.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply30 Jul 2024, 07:28
Official
Dear Mbalenhle
Our team will reach out to you and we will be in touch.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you and we will be in touch.
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
MM
Mbalenhle M's updateReviewer Update
30 Jul 2024, 08:42And how long is that going take when it’s already taking you so long to sort out the original problem? Right now I am beyond disappointed with your service.
MM
Mbalenhle M's update30 Jul 2024, 08:42
Reviewer Update
And how long is that going take when it’s already taking you so long to sort out the original problem? Right now I am beyond disappointed with your service.
Standard Bank's replyOfficial
30 Jul 2024, 08:44Hello Mbalenhle
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply30 Jul 2024, 08:44
Official
Hello Mbalenhle
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Please be on the look out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
30 Jul 2024, 15:27Dear Mbalenhle
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply30 Jul 2024, 15:27
Official
Dear Mbalenhle
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,