Only care about the money

I called Standard Bank on the 02.01.2018 to lodge a claim for my geyser but I cant get through to them on their number which is ***. I call every single day only to be told by the voice prompter that they experiencing high call volumes and waiting on line for 30/40 minutes at a time, REALLY at 08:00 in the morning when they open they have High Call Volumes??? I pay my bond regularly & on time & now that I am in need they cant assist me as I cant get through to the claims department. I am past livid already. To this day NO ONE AT STANDARD BANK has contacted me NO ONE ! ! !