Only automated response. Not willing to phone and engage.

Went to bank to replace debit card that was lost. After two attempts of using the branch to issue the correct card I tried to phone the help line. No response after 15 minutes on hold. Every contact of mine to standard bank for the last week is a computer response. I received a computer generated call, which my phone read as spam, after 9 seconds of saying hello to no response I ended the call - could have being standard banks robot trying to phone. I even offered them an opportunity to send me a please call me as and I will phone them - just needed a number that will be answered by someone. After 20 years of banking with them I am ready to leave. Really do not think this will get a response from them as for the last week they did not bother to reply to my dozens of emails only generic automated responses. All I wanted was the decency of a proper phone call.