1 reviews | Active since Dec 2019
Online/Internet Banking asking for Card No. & PIN? Strange. Odd. Why?
SB Online/Internet banking is now asking for other verification methods in addition to the normal ones. After the Internet Banking sign in, you are then requested to use your app and sign in with the QR code before using biometrics to access the banking online. This was the normal procedure before.
Now SB online pops up a new screen asking for your card number and pin number. This after numerous emails from SB specifically stating that they would not ask for your pin number. I've been using the same PC for internet banking throughout, so find it odd that it asks for a PIN number all of a sudden.
I have sent an email to SB regarding the matter with an automated response stating that I would receive a response within 24 hours. I am still waiting for this response 2 days later.
Is asking for your card & pin number legit? Why now?
Hopefully I get a response here.
Regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***