Online virtual card issue

I am going to try do this again, as still have not received any feedback. I've called, I've emailed, I've hello petered, but still... No resolution as yet. No contact regarding if and when the money will be returned to my online virtual card. So going to attempt another hello peter Enquiry, hopefully this time, I'll get lucky. I've literally just copied and pasted my previous review as I am so exhausted from repeating myself, see below:

I put money in the virtual card to purchase groceries. And the amount that was authorized is higher than the settlement amount by the store. The balance of the authorized amount has not been returned to the virtual card. I need these unused amounts to be returned so that I can put it back into my cheque account. Please help me? Anybody? Please? Also I have contacted the store on numerous occasions and they keep reverting me back to my banking institution because this is a virtual card, related to online banking.