Online Standard Bank Customer Service - Excellent!

I’d like to take this opportunity to compliment Ben Jika (I hope I’ve spelled his name correctly), in the online banking, Customer Services department of Standard Bank, for the outstanding service, I received yesterday evening (after 7:00 pm on Sunday 7 November 2021). I am not a customer of Standard Bank, however, I phoned the Customer Services department on behalf of my mother. She had an issue with her banking and asked me to dial into her computer in order to assist her remotely. It’s a long story…her account was locked and I couldn’t sort it out. I was rather sceptical about phoning the bank for several reasons – I was not the owner of the account and I’ve experienced bad service from my own bank in the past…why would a Customer Service person from my mother’s bank go the extra mile to help me… especially after 7:00 pm on a Sunday evening? Well… what a surprise. Ben Jika was so professional and helpful, without compromising any of the security protocols. He offered to phone my mother to discuss the problem and did so at the time he said he would. He then had a conference call with me and offered further assistance, if needs be. We are all delighted to say that the issue was resolved and my mother was able to log into her online Standard Bank account without any further ado. In all the excitement, my mother exited the phone call before rating Ben Jika with 10/10 . Thank you to Ben Jika. You’re an excellent ambassador for Standard Bank!