Online shopping registration

I have been trying to register for online shopping since the 5th of January 2018 and have not been assisted eversince. I sent an email to ********** where Felicia Mdaka - Customer Contact Centre E-mail Unit responded and said she had forwarded my query to the Online Shopping Department and also provided me with the email address ********** which I tried to email myself and got a server message saying the e-mail address entered couldn't be found. This has been an inconvenience for me because I am not able to do the transactions that I need to do with my card online. The service at Standard Bank is quite terrible to say the least and the customer service is appalling. I don't even want to call in because I constantly find myself holding for 15-20 minutes at a time being sent from one department to the next and nothing ever really get resolved.