1 reviews | Active since Aug 2012
Online share trading poor new client service
<p>I opened up an online share trading account and submitted my FICA documents physically at Standard banks Rosebank offices.Three weeks later, about a dozen emails and phone calls later, I have heard absolutely nothing. </p>
Good day Mayur
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Mayur
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Mr Muyar
We really appreciate the fact that you brought this matter to our attention.
This is with reference to our telephonic conversation on even date. Please be advised that we have put measures in place to ensure no repeat of this incident.
I apologise for the undue frustration, and for any inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
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Good day Mr Muyar
We really appreciate the fact that you brought this matter to our attention.
This is with reference to our telephonic conversation on even date. Please be advised that we have put measures in place to ensure no repeat of this incident.
I apologise for the undue frustration, and for any inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
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