GH
Gordon H
1 reviews | Active since Sept 2010
10 Mar 2015, 11:35
Online share trading account still not closed!
I have been trying to close my online share trading account since November 2014, but each month without fail, standard bank takes off a debit order for account maintenance. This month they debited R300.00, and I have no idea how they got that figure. Since then, I have been in touch with the call center twice, but still nothing has happened. I would like my account closed and all my debit orders refunded to be since November. This unprofessionalism is unacceptable from a reputable company.
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Standard Bank's replyOfficial
23 Mar 2015, 09:17Hello gordo,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply23 Mar 2015, 09:17
Official
Hello gordo,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***