JP
Judith P

1 reviews | Active since Feb 2016

09 Jun 2016, 13:02

Online services

<p>3 days ago i asked online to be called regarding a credit card, its does say with in 5 hours its been 3 days no call.</p> <p>i went back to the website and have asked again to be called regarding a credit card. Nothing!</p> <p>i have been a client of Standard bank for years, i use them for all my banking needs. why have an online option if you cant provde service!!!! i am not a happy person.</p>

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Replies (2)
Standard Bank
Standard Bank's reply09 Jun 2016, 13:47
Official

Good day Judith

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply21 Jun 2016, 08:18
Official

Dear Judith

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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