Online purchases function deactivated inconvenience

I would like to express my dissatisfaction with Standard bank and what I term ad unwillingness to consider the personal needs of people such as myself. I suffered a stroke August 2022 and have been bed ridden since to date. Learning to walk again. I have explained all tis to Standard bank when I had to apply a replacement of my lost card. I am dismayed that my online purchases function has been deactivated as I am required to present myself to a branch in order to comply with FICA and KYC requirements. As indicated I am still learning to walk. Is it a fair expectation for me to come to you? None of your call centre consultants whom I've explained my health condition to have come or offered mewith alternatives . Surely I'm the digital age we live in. The bank is able to balance KYC With treating me in a considerate manner??. I live in Glen Austin Midrand and willing for a bank consultant to meet me at my place of residence. A person in my condition should not srress at all but a bank I've been. Loyal too for so many years is causing me so much stress, heart breaking to say the least.