***** ONLINE PURCHASE

I am very very disappointed with Standard Bank honestly, On the 27th of October 2023 I woke up discovering that there was an online purchase on my Standard Bank account for R1156,40 so I immediately called them and explained the situation so the consultant logged a ***** and send me the reference number and they promise that they will do further investigation and get back to me within 5-7 working days ad after few days they will send my card back because the one I was using is no longer in use

Till today the has been no feedback from them, instead, I keep on phoning them with no positive feedback. I do not have a card, I don't even know what happened because I have never purchased anything online with my standard bank account, and the worst part of it I did not receive any OTP while the online purchase was processed there was nothing. I am very angry, disappointed, and hurt at the same time, how can a very big company like Standard Bank be such an unsecured and not realistic like this