VT
Vuyo T
1 reviews | Active since Jul 2011
07 Aug 2015, 11:47
Online Overdraft Limit Decrease
How difficult is it to update my internet banking profile so that it allows me to increase or decrease my overdraft limit online? On 27 Jul 2015, I emailed the Prestige line to assist with this and I received a response that this will be sorted by 5 Aug 2015 and a reference was given \***". Yesterday (06 Aug 2015) I logged on to decrease my overdraft limit only to be met by a message that I must visit the branch. Why???? I refuse to go to a branch or hold for 10 minutes on the phone before I receive assistance. This is poor service Standard Bank"
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Standard Bank's replyOfficial
12 Aug 2015, 15:44Hello chizgal,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply12 Aug 2015, 15:44
Official
Hello chizgal,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,