online mall ucount rewards

<p>absolutely appalling service. i ordered a ring and a case of wine using my ucount points. The ring arrived - no problem but no sign of the wine. I foned and each time was told we will check and get back to you.</p> <p>nothing happens. Fone back the next day- same story. after 4days and 4 fone calls i am no further forward. no one can tell me if the wine is available , is the order being processed, is there a problem absolutely no feedback whatsoever. No one knows and no one cn pick up the fone and contact the supplier and ask, They have to go through the channels and wait for feedback???? ridiculous.</p> <p>""oh u just have to wait. we dont know whats going on""- thats the response. I have now had to cancel the order and ask for a refund of my points as absolutely no one can tell me if i will get my order or not and absolutely no one is prepared to look for it or check whats happend ,</p> <p> </p> <p>am beyond angry- shocking service</p> <p> </p> <p> </p> <p> </p>