Online Loan Application not so easy

So over a month ago i app**** for a loan and when the guy called me he called from the incorrect department assuring me that the right department will phone me back within the next 24 hours. Those 24 hours went by along with another week at which point i app**** again and then withing about a day i got a call but yet again from the wrong department and i was told the same thing \The right department will call you back with the next 24 hours"and to my surprise i got a call back within about 2 hours but to no avail"