Online Loan Application HELL

I have app**** online for a term loan, after which i was approved on 7 January 2020 and on 8 January 2020 i have sent the documents as requested. I have tried receiving feedback via email after sending 4 emails to the DigitalFulfilmetCentre to no avail. I have also been to Standard Bank Gezina branch twice, on Friday, 17 January 2020, I was informed that on system it was noted on 13 January 2020 (4 days prior) that the funds for my loan to be released, to date I have yet to receive any feedback or funds, this has now been a struggle for 2 WEEKS to receive the funds. I feels this is totally unacceptable as Standard bank wants to advertise that an online loan application takes “minutes” and yet I as the customer have been struggling for 2 weeks to no avail. I suggest that this matter be given URGENT attention and would recommend this matter to be escalated to managerial level as this is unacceptable customer service.