Online ***** - inadequate KYC measures in place

<p>Case 003742 - Online ***** via email phishing to the amount of R39,509 via four separate transactions to Standard Bank accounts. Attempted to notify Standard Bank immediately and waited 15 minutes for you to answer the ***** line. After having to prompt your investigator to move on my case via Twitter, I received only a portion of this money back. Case now with the banking Ombudsman who tells me that you will not move on this case - the case is now escalated to an adjudicator. All the money was taken synonymously at 11.32am on 1 November 2016 so how are you only able to give me a portion of this money? I await the adjudicator's investigation to complete, but considering that the ***** accounts were all Standard Bank accounts, I struggle to understand how your KYC policies are adequate. Up your game in the ***** department and better understand who your customers are! Technology and data is available to prevent cases such as this so why is this happening so often at Standard Bank? Appaling service. I await to receive the balance of my de*****ed money.</p>