Online credit card application

I have app**** for a credit card online the last weekend in Aug, which was approved.

I then received a call from one of your consultants, last Monday who confirmed the approval and requested that I email my supporting documents to *** which I did immediately after the call (bear in mind that I also sent it on when I did the application online)

Since then I have made numerous calls to your contact centre to find out if they have received my documents. I also emailed the same email that I sent my documents to. I have received absolutely no feedback which is absolutely shocking service received from your bank. The contact centre people advise that they are unable to access the credit card system and they would get someone to contact me and provide me with feedback, which has not happened.

The saddest part of all this is I called the contact centre on Saturday and the lady that assisted me advised that the card was in the process of being printed, yet when I followed yesterday I was advised that they cannot access the system and cannot confirm that the card was being printed...which means I was **** to by one of your staff members!!!!

Also there are times when I called your contact centre and had to hold for over 20 minutes for someone just to take my call.

I had every intention of moving all my accounts over to Standard Bank, however this experience has left a sour taste in my mouth.

I would appreciate if someone could at least provide me with an updated.

My reference number for the application is tb-u3ggk, and my I'd number is *** 086.

Your prompt response in this regard would be greatly appreciated, as you can understand my frustration.