Online ***** Case:044070

I have been a customer of Standard Bank for over 20 years and I have never missed a payment on my credit card. I reported a online ***** case on my credit card end of January 2024 Case No:044070. After numerous follow ups I was told they awaiting for recovery information. Mid-May I posted a comment on their Face Book posts as I was tired of them not responding to my emails nor was anyone returning my calls. Standard Bank responded and finally the person handling my case responds. I have asked for supporting information and reports and till date he has not responded. Thereafter I called and it was escalated but still no one returned my call. If the bank is telling me I'm liable for the money that was taken out of my account after the investigation , all I'm asking is why for only those transactions I did not receive an sms and could the bank provide me with a report of all the sms's for the month that the ***** to place. We pay a card protection fee for what! Standard Bank most probably did not investigate my account properly and does not want to credit my credit card with the money that was taken out. I really disappointed with the level of service and I'm definitely thinking of switching banks.