Online Banking Services Always Down!

Item: Standard Bank
Rating: 1
Author: Mathew W

For many days and months now, I have noticed that every time I log into the Online Banking platform, the Services are currently unavailable.

This is poor service. It is now 12:57PM and the services are OFF AGAIN.

I am strongly considering moving all my assets and finance to FNB as they actually seem to care about their company and clientele.

I, and my folks have been with Standard Bank all our lives. We previously stated that they were the BEST, however, I feel that the bank has lost its track and is now in a downwards spiral as services worsen daily.

I have not received any assistance from their complaints center.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

25 May 2020, 14:14

Dear Matthew

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply25 May 2020, 14:14

Official

Dear Matthew

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

29 May 2020, 14:01

Dear Matthew
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Standard Bank's reply29 May 2020, 14:01

Official