JM
Juanita M

1 reviews | Active since Nov 2016

21 Nov 2016, 10:10

Online banking options

<p>Standard bank online banking does not have the option to access past statements longer than a 180 days ago. if you want to request a customer care person to email you these statements you pay R52 per month. So if I want my past statements to submit my tax returns I will pay R300 + to do so. I think this is rediculous seeing that a bank like FNB you can access these statements for free. There are in fact many options online at standard bank that limits your experience - if you make a payment to someone you cannot select pay immediately if that person is at another bank. In today's day and age a much better experience is required. </p>

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Replies (2)
Standard Bank
Standard Bank's reply21 Nov 2016, 16:09
Official

Good day Juanita Meyer

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply25 Nov 2016, 11:37
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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