LW
Laura W
1 reviews | Active since Mar 2014
07 Nov 2020, 07:09
Online banking off every single day, Standard Bank.
Every single day, when I log onto my Standard Bank internet banking, it says "Not available at this time", every day and number of times a day. I have to keep on logging on in the hope that at some stage I will be able to do my banking. I'm not calling the helpline, just to be put on hold for absolute ages and wasting all my airtime. Standard Bank your service is terrible, it is so bad that I want to change banks. You've closed branches, all your helplines are completely congested and your online banking is off more than it is on.
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
16 Nov 2020, 14:10Dear Laura
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply16 Nov 2020, 14:10
Official
Dear Laura
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's replyOfficial
17 Nov 2020, 14:59Dear Laura
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Nov 2020, 14:59
Official
Dear Laura
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
