AT
Arno T
1 reviews | Active since Jul 2010
31 Mar 2023, 10:04
Online Banking Nightmare !
My mother-in-law started yesterday having trouble logging into her online banking. It wants her to enter her card number and pin and then the system tells her that her card is not linked / invalid. BOTH her cards are having the same issue. Yet she was able all along to use her online banking until yesterday.
Calling your online banking call centre is a DISASTER to say the least ! They call her back and when she explains the issue, they transfer her to whoever but she is put on hold for over 20 minutes with NO help at all.
REALLY PATHETIC SERVICE, Standard Bank !!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
31 Mar 2023, 10:27Hi Arno
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Mar 2023, 10:27
Official
Hi Arno
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
31 Mar 2023, 17:50Hi Arno
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply31 Mar 2023, 17:50
Official
Hi Arno
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
AT
Arno T's updateReviewer Update
01 Apr 2023, 09:38This matter was in fact NOT resolved to our satisfaction !!
All her beneficiaries and cards were deleted from her profile and she had to start basically from scratch setting it all up. On top of it all, she has to now go into a branch with her son to be given access (again) to his account and linked to her profile.
The ONLY reason we are not closing her accounts with your pathetic bank is due to the fact that she is enjoying employee benefits after working to your bank for 30 years.
All her beneficiaries and cards were deleted from her profile and she had to start basically from scratch setting it all up. On top of it all, she has to now go into a branch with her son to be given access (again) to his account and linked to her profile.
The ONLY reason we are not closing her accounts with your pathetic bank is due to the fact that she is enjoying employee benefits after working to your bank for 30 years.
AT
Arno T's update01 Apr 2023, 09:38
Reviewer Update
This matter was in fact NOT resolved to our satisfaction !!
All her beneficiaries and cards were deleted from her profile and she had to start basically from scratch setting it all up. On top of it all, she has to now go into a branch with her son to be given access (again) to his account and linked to her profile.
The ONLY reason we are not closing her accounts with your pathetic bank is due to the fact that she is enjoying employee benefits after working to your bank for 30 years.
All her beneficiaries and cards were deleted from her profile and she had to start basically from scratch setting it all up. On top of it all, she has to now go into a branch with her son to be given access (again) to his account and linked to her profile.
The ONLY reason we are not closing her accounts with your pathetic bank is due to the fact that she is enjoying employee benefits after working to your bank for 30 years.
Standard Bank's replyOfficial
01 Apr 2023, 09:48Hello Arno Theron
Thank you for getting back to us. We have requested our agent to looking into this matter revert back to you.
Please be on the look out for a call from our team.
Thank you for getting back to us. We have requested our agent to looking into this matter revert back to you.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Apr 2023, 09:48
Official
Hello Arno Theron
Thank you for getting back to us. We have requested our agent to looking into this matter revert back to you.
Please be on the look out for a call from our team.
Thank you for getting back to us. We have requested our agent to looking into this matter revert back to you.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team