FR
Farrah R
1 reviews | Active since Jan 2019
20 Apr 2021, 13:10
Online banking issue
Good day
Your telephone lines are ridiculous. I have called 3 times!
I have a problem with my online banking and need assistance URGENTLY! No one contacted me yesterday! My password has changed since an update was done on your app. I have always had the same password and for some reason I cant even get a new one on the app!!!
Last week I had to go into standard bank for bank statements because no one got back to me via email or phone! I was there for 2 hours and I refuse to go in again for my online problem above!
I want this resolved immediately please
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Standard Bank's replyOfficial
21 Apr 2021, 04:47 Hello Farrah, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply21 Apr 2021, 04:47
Official
Hello Farrah, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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