1 reviews | Active since Sept 2010

22 Apr 2018, 21:26

Online banking is not secure anymore

The new online banking site is not secure anymore, The new changes took the extra security away. Also now you cannot print your proof of payments anymore. When you pay a few people the printing is done for all the payments at once, I DO NOT WANT EVERYBODY TO SEE ALL MY PAYMENTS. Going back to the history, the print receipt is not available anymore for each payment. YOU ARE GOING BACKWARDS........ I THINK I MUST CHANGE MY BANK

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Replies (2)
Standard Bank
Standard Bank's reply23 Apr 2018, 06:18
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 Apr 2018, 14:28
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 24 April 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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