BM
Brendan M
1 reviews | Active since Jun 2014
03 Aug 2015, 10:10
Online banking is more like Offline frustration
Offline AGAIN !!!! And at a time when we are all doing month end procedures<br> <br> What pathetic service from a major service provider. Their online banking service availability is nowhere near acceptable industry levels! <br> <br> Catch a wake up Standard Bank - you will lose customers at this rate
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Standard Bank's replyOfficial
06 Aug 2015, 09:53Hello BrendanLR,
I refer to your complaint posted to Hello Peter, with regards to the Bank's service breakdown experienced on Monday 3 August 2015.
I fully understand the level of your frustration, and apologise most sincerely for the inconvenience caused due to non-availability of online systems, and system failure in general.
The Bank have publically apologised, and I assure you that we have put in additional staff to assist with backlog, so as no not inconvenience our valued clients further.
I trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe
I refer to your complaint posted to Hello Peter, with regards to the Bank's service breakdown experienced on Monday 3 August 2015.
I fully understand the level of your frustration, and apologise most sincerely for the inconvenience caused due to non-availability of online systems, and system failure in general.
The Bank have publically apologised, and I assure you that we have put in additional staff to assist with backlog, so as no not inconvenience our valued clients further.
I trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe
Standard Bank's reply06 Aug 2015, 09:53
Official
Hello BrendanLR,
I refer to your complaint posted to Hello Peter, with regards to the Bank's service breakdown experienced on Monday 3 August 2015.
I fully understand the level of your frustration, and apologise most sincerely for the inconvenience caused due to non-availability of online systems, and system failure in general.
The Bank have publically apologised, and I assure you that we have put in additional staff to assist with backlog, so as no not inconvenience our valued clients further.
I trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe
I refer to your complaint posted to Hello Peter, with regards to the Bank's service breakdown experienced on Monday 3 August 2015.
I fully understand the level of your frustration, and apologise most sincerely for the inconvenience caused due to non-availability of online systems, and system failure in general.
The Bank have publically apologised, and I assure you that we have put in additional staff to assist with backlog, so as no not inconvenience our valued clients further.
I trust that the above clarifies your concerns raised and that business between yourself and the bank can be restored.
Kind regards
Penny Rabe