Online Banking Is a Long Process

Every time when you make an online transaction you always have to go to the branch to increase the limit, I thought standard bank was like other bank whereby you just make an online transaction, you always have to book time from work and go to the branch just to increase the limit, with other bank is easier, you just make that transaction receive an OTP then you done. Standard Bank should consider such things for making People to queue just only to increase the online transaction. this is not a complain or bad service I was just expressing how I feel about standard bank as a customer.