Online banking failure and poor customer service

I have attempted to access the online banking platform numerous times on the 7/12/2021 and for some odd reason I was not receiving the OTP key to verify my credentials. I thereafter contacted the helpline three times and each time held on for more than 30mins without being assisted. I feel that Standard does not care about their clients and are very happy collecting thire fees every month without the efforts of providing any kind of customer service.