Online banking application

I never seen such a commercial bank that render a poor service like Standard bank. I was once an account holder, the reason for me to leave it and become account holder at other commercial bank was the poor service that they rendered to me. On the 6th July 2019, the Church Finance committee members that were nominated as signatories went to Standard Bank Central City to change the signatures. The service was very poor in such a way that we left the bank at 15h00 and we did not finalize the application of online banking. 13 July 2019 we decided to go to Standard Bank Wonderpark to apply for online banking since we experience the service at Mabopane is very poor. One of the staff members explained the requirements but he was not certain. He told us that the bankers are not working on weekend only on appointment. He told us to complete a form so that the banker can contact us for appointment. On the 16th July the banker phoned one of the signatories to inform her that he is available on the 18 July or 17August for an appointment. Fortunate the banker phoned me to finalise the appointment date. I explained to the banker that the only outstanding matter from ourside is to apply for online banking. He then forwarded our request to the consultant that deals with the online banking application request. That was on the 17 July. Even today we are still waiting for the call from Wonderpark Standard bank for online banking application appointment.

Now is becoming costly for us to frequent the bank without any assistance.It's almost end of the month waiting for Standard Bank to give us service