TK
Theo K
1 reviews | Active since Nov 2012
09 Sept 2019, 17:32
Online banking and app lacks basic rational functionality
Standard Bank mobile app and online banking the worst experience lacking features and basic functionality like paying your credit card from your cheque account. I have been into the branch, have sent emails and no-one knows how to set this up. Adding the account number to a beneficiary gives an error and no-one seems to understand what one wants to do? I am speechless that such a basic functionality is such a hassle and still no solution.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Sept 2019, 14:39Dear Theo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply10 Sept 2019, 14:39
Official
Dear Theo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's replyOfficial
13 Sept 2019, 09:33Dear Theo
Thank you once again for posting your comments.
I refer to our telephonic conversation and email correspondence with each other, I can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and email correspondence with each other, I can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply13 Sept 2019, 09:33
Official
Dear Theo
Thank you once again for posting your comments.
I refer to our telephonic conversation and email correspondence with each other, I can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and email correspondence with each other, I can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,