Online banking account opened

<p>Good day, My name is Bronwyn Mitchell ID number ********** 035087. On the 4 April 2017 I opened an Elite Plus cheque account, I went into the Randburg branch on the 06th April to get a letter confirming my banking account to submit to my payroll. They issued me with a letter and sent me away. I have still to date not received a sms confirming my cheque account card has been delivered to my branch of choice which was Southgate Mall. On the 28 April my HR transfered my salary into the account which was opened, I spoke to someone in the Fica department who advised me there is a hold on my account and I have to visit the branch. I then went to the Randburg branch where I was assisted by a lady by the name of Lebo, she just wanted to get rid of me and advised me that they have removed the so called hold off from my account and that I could access my internet banking and that I should moniter my account to check if my money has come in. I called the call centre on ***and was told by the consultant that the card which was issued by the Eldorado Park branch to me on 25 April was not linked to any account and that I have to go back to the branch,I mean can these people do what they get paid to do and stop sending people from pillar to post. I have changed my account from FNB to your bank due to the pricing of the account I have but gosh I can rather pay those exorbant fees then to have people not care and just send you away. I want a written apology because I dont feel that the Online Sales do their part and really I dont think you bank can come close to FNB ith their account opening procedures. This is disgusting. I want my money.</p>