EM
Esther M
1 reviews | Active since May 2016
01 Sept 2020, 10:42
online banking
Its hardly two weeks experiencing problems with my banking app, it move to the worst as the bank has now closed all my app without my knowledge. They cancelled my card while i waited for almost two months for a new card that i was offered without a request.
I now cannot do any banking online or even swipe with my card.
Standard bank service has taken the worst turn from online banking to customer services. I have spent many hours on the phone seeking assistance till to date no help.
They encourage people to use online banking only to fail them in the end, simply because someone is failing to do their job.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Sept 2020, 15:14Dear Esther Mashego
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Sept 2020, 15:14
Official
Dear Esther Mashego
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
EM
Esther M's updateReviewer Update
01 Sept 2020, 16:57How is this response supposed to help when you have cards and people you assigned to assist me like courier lady from ram and consultants hang up a phone on my ear.
how am i supposed to continue with making purchases and transactions when your entrasted ram couriers has been holding on to my cards for two months now going for three months.
how am i supposed to continue with making purchases and transactions when your entrasted ram couriers has been holding on to my cards for two months now going for three months.
EM
Esther M's update01 Sept 2020, 16:57
Reviewer Update
How is this response supposed to help when you have cards and people you assigned to assist me like courier lady from ram and consultants hang up a phone on my ear.
how am i supposed to continue with making purchases and transactions when your entrasted ram couriers has been holding on to my cards for two months now going for three months.
how am i supposed to continue with making purchases and transactions when your entrasted ram couriers has been holding on to my cards for two months now going for three months.
Standard Bank's replyOfficial
18 Sept 2020, 13:20Hello Esther
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved accordingly.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved accordingly.
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply18 Sept 2020, 13:20
Official
Hello Esther
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved accordingly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved accordingly.
Kind regards
Complaint Resolution Centre
***
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