SB
Sandy B

1 reviews | Active since Jun 2017

29 Jun 2017, 13:00

Online bankin ALL banks except Standard Bank

<p>I tavel to Europe frequently. Everybody knows roaming is exceptionally expensive. So I have a Vodafone SIM when I travel. Herein lies the problerm! My OTP for any Internet payments gets sent to my SA Cell Number. Which I don't have because I have a European SIM in. No bank, with the exception of Standard Bank, give you a choice of Cell Phone or Email for sending the OTP!! So now you cannot do ANY online transactions unless you are in SA! Why can't all the other banks give you such a radio button option when you get to the payment screen?! Why do they allow for only ONE option - which by the way you have to set up in SA before you leave - and not simply a on the fly option of one of the other. SEVERELY FRUSTRATING!! And if they really stupid they will try call me in SA while I'm in Europe ...............................</p>

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Replies (1)
Standard Bank
Standard Bank's reply03 Jul 2017, 14:40
Official

Dear Sandy Barnes

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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