PL
Paul L

1 reviews | Active since Sept 2017

22 Sept 2017, 12:15

Online Bad Service

I took the time out to fill out a form online requesting a credit card upgrade. I'm still waiting for some type of feedback. I also requested online that a representative contact me regarding doing a will. Same story, absolutely no feedback or response. It is irritating that Standard has all these wonderful online tools that they do not use and simply aggravate their customers.

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Replies (2)
Standard Bank
Standard Bank's reply22 Sept 2017, 13:11
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply27 Sept 2017, 11:46
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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