NM
Ngwakwana M
1 reviews | Active since Jan 2014
29 Feb 2016, 10:08
Online Applications for Card Products
HI Standard Bank,<br> <br> Please help me understand why you have an option to apply for card products online, and when we send through an application request, of which the response on the website is to say you will be called back in 5 hours, and still no response is received from this online application?<br> <br> I sent through an online request 2 weeks ago, and I am STILL waiting to be called back. <br> If this is what you guys call Customer Service, then I think you all need to go back to school to understand the true meaning of 'Customer Service'.
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Standard Bank's replyOfficial
29 Feb 2016, 15:26Hello Ngwakwana86,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply29 Feb 2016, 15:26
Official
Hello Ngwakwana86,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***