Online and Re-instatement division of no use

I had a credit card with Standard Bank which I settled last year some time. Yesterday I app**** for the credit card online and received a call first thing in the morning, which I was quite impress with. The agent then advised me that he picked up that I had a credit card and that the card would just needs to be re-instated. He gave a number to call and were advised by this division that they unable to assist and will transfer me, no problem. The next agent advised that they unable to assist and so it went on and on and on. My patience then started to run out. Then one agent said that she will stay on the line until I get through to the right division, which she did. Thank you. However, then Claudine in re-instatement division advised that she's unable to assist and that I need to go to a branch to apply for the card. She is in re-instatement division but unable to re-instate my card...whats the point then in that division, to advise to go to a branch? This is totally unacceptable. She said that the best she can do is to let a Sales person call me to assist, which I agreed, but still no call. Here I wanted to give business, which you unfortunately refuse. Very disappointed