MK
Mzoxolo K
1 reviews | Active since May 2017
20 Oct 2020, 10:17
Online and App issue
lost my cellphone and bought a new one, I install Standard Bank app and linked my profile. Now it tells me I must call ***which is a ***** line, even the online banking does the same. I can't do the online banking and app. What must I do? How can I resolve this?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Oct 2020, 10:33Dear Mzoxolo Kula
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply20 Oct 2020, 10:33
Official
Dear Mzoxolo Kula
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
21 Oct 2020, 11:52Hello Mzoxolo
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply21 Oct 2020, 11:52
Official
Hello Mzoxolo
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
MK
Mzoxolo K's updateReviewer Update
28 Oct 2020, 00:36Problem still not solved. Even went to the branch, they put me on the phone with a consultant who couldn't solve my problem.
As a result, I am stopping all deposits and payments on the account so that I can close it. Open another bank account on a different bank. People lose phone and they must do sim swap and buy another phone.
As a result, I am stopping all deposits and payments on the account so that I can close it. Open another bank account on a different bank. People lose phone and they must do sim swap and buy another phone.
MK
Mzoxolo K's update28 Oct 2020, 00:36
Reviewer Update
Problem still not solved. Even went to the branch, they put me on the phone with a consultant who couldn't solve my problem.
As a result, I am stopping all deposits and payments on the account so that I can close it. Open another bank account on a different bank. People lose phone and they must do sim swap and buy another phone.
As a result, I am stopping all deposits and payments on the account so that I can close it. Open another bank account on a different bank. People lose phone and they must do sim swap and buy another phone.