Online Account Application
<p>It is with great horror that i decided to Join Standard Bank, their Outbound Sales agents are hopeless to say the least, a few days ago i app**** for a Gold cheque account online and its been a nightmare since then, i was called my a call centre agent who insists she needs to verify my old account details for an account i opened almost 10 years ago which is not even the same product i am applying for, when i was not able to verify the details she refused to capture my new cheque leaving me without the account i required and further more refusing to give me the option to discuss her incompetance with her manager, this is appauling service as the staff have no idea what is required of them, this defeats the purpose of having an online application process when the sales team refuse to finalize or capture the details and instisted i should visit a branch.. unfortunatly i still need the cheque account and i am sorry to say that this nightmare will continue on until i eventually get it...PLEASE GET SOMEONE WHO KNOWS THEIR WORK TO CALL ME ASAP</p>
Good day Angelo Johnson
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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********** (fax)
**********Good day Angelo Johnson
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********Good day, my email address is ********** and am yet to receive an email!!!!! THIS IS FRUSTRATING TO SAY THE LEAST
Good day, my email address is ********** and am yet to receive an email!!!!! THIS IS FRUSTRATING TO SAY THE LEAST
To now find out a Specialist will call me tomorrow, wow STD Bank, i feel like i am getting an STD True..
To now find out a Specialist will call me tomorrow, wow STD Bank, i feel like i am getting an STD True..
Good day Angelo Johnson
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Angelo Johnson
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********