ONLINE ACCOUNT

I OPENED AN ACCOUNT WITH STANDARD BANK ONLINE IN EARLY FEBRUARY; MY CARD WAS DELIVERED IN MARCH. I THEN WENT TO THE BRANCH TO GET MY ACCOUNT NUMBER. MONEY WAS DEPOSITED INTO MY ACCOUNT AND WHEN I WENT TO THE ATM I GOT AN ERROR MESSAGE SAYING \THE ACCOUNT IS NOT RECOGNIZED\" I CALLED STANDARD BANK AND I WAS TOLD ITS BECAUSE MY DAILY LIMIT IS SET AT ZERO, I THEN WENT BACK TO THE BRANCH AND THEY SET THE LIMIT I WANTED, WENT BACK AGAIN TO THE ATM ONLY TO GET THE SAME ERROR MESSAGE. I WENT BACK TO THE BRANCH AND THE PERSON WHO HELPED ME THEN TOLD ME THAT I DO NOT HAVE A PROFILE AS MY DOCUMENTS ARE SHOWING IN THEIR SYSTEM. SO I DON'T UNDERSTAND HOW I COULD GET A BANK CARD HAVE MY ACCOUNT NUMBER SET MY LIMIT WITHOUT A PROFILE. NOW I CANT EVEN WITHDRAW MY MONEY BECAUSE OF YOUR INCOMPETENCE. I NEED TO WITHDRAW MY MONEY TODAY!!"