1 reviews | Active since Sept 2011
Ongoing Service Issues & Lack of Response
am extremely frustrated with the service I have been receiving from Standard Bank. My card has been compromised twice in the two years since I joined—once after using an SB ATM and once after a transaction at Clicks.
Beyond this, resolving these issues has been unnecessarily difficult. I don’t have the time to spend hours on hold or waiting in line for a replacement card, yet my husband isn’t allowed to collect it on my behalf, and my workplace isn’t flexible with personal deliveries.
Additionally, I don’t understand the purpose of having a private banker when my emails go unanswered for 5-10 business days. I’ve reached out for assistance with:
Following up on my ***** case (which has now been pending for 11 days without feedback). Linking my credit card to my SB app dashboard. Opening Sum1 accounts for my children - this was resolved by speaking to a consultant.
Each time, I end up having to call or visit a branch anyway. This is not the level of service I expect from a bank that claims to be "client-led and digitally enabled."
I don’t want to go through the hassle of moving my accounts elsewhere, but right now, I feel like I’m paying for a service I’m simply not receiving. Please let me know what can be done to improve this situation and ensure faster, more efficient responses going forward.
I look forward to your urgent response.
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
My issues are not resolved - how do you close the complaint ?
Thank you
My issues are not resolved - how do you close the complaint ?
Thank you
We hope everything is good.
Our team is working hard to investigate this situation, which is still open on our end.
Please allow us some time to look into this and get back to you with the results.
Please keep an eye out for further comments.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope everything is good.
Our team is working hard to investigate this situation, which is still open on our end.
Please allow us some time to look into this and get back to you with the results.
Please keep an eye out for further comments.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to express our sincere gratitude for your patience during the resolution of your matter.
We are pleased to learn that you have received the assistance you required, and we appreciate the opportunity to be of service to you.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Social Media Team
***
We would like to express our sincere gratitude for your patience during the resolution of your matter.
We are pleased to learn that you have received the assistance you required, and we appreciate the opportunity to be of service to you.
Should you require any further assistance, please do not hesitate to reach out to us.
Kindest regards,
Standard Bank Social Media Team
***